GHL Event Staff Training & Onboarding Guide

Automated Staff Excellence for Event Organizers

Your event is only as good as the team running it. This guide shows you how to turn GoHighLevel into a centralized staff management hub, ensuring every volunteer and staff member knows exactly what to do when they arrive on-site.

Key Implementation Steps

1. The Staff Membership Portal

Use GHL’s membership site feature to host short, 2-minute training videos. Topics should include:

• How to use the Tixified check-in app (Scan QR codes effortlessly).
• Standard Operating Procedures (SOPs) for VIP handling.
• Emergency protocols and contact hierarchies.

2. Automation Workflows for Compliance

Set up a workflow that triggers when a staff member is added to your sub-account. Use a "Wait until" step to ensure they have completed the "Security Briefing" video before sending them their digital badge and access codes.

Financial Impact of Systemization

Efficiency saves money, but your ticketing platform shouldn't take it back. While other platforms charge you for every attendee your staff scans in, Tixified offers flat pricing from $49/mo (0% fees). This allows you to allocate more budget to high-quality staff and better training materials.