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Keap Multi-Channel Event Support Automation Checklist

Ensure no attendee query goes unanswered with this checklist for automating FAQ responses and support tickets within Keap.

Streamlining Attendee Communication

High-volume events lead to high-volume support requests. If you're manually answering "Where do I park?" or "How do I get my receipt?", you're wasting valuable time. Use this checklist to automate your event support within Keap.

Pre-Event Automation Checklist

  • [ ] Automated Receipting: Ensure Keap triggers an immediate email with the Tixified PDF ticket upon purchase.
  • [ ] FAQ Auto-Responder: Set up a Keap keyword trigger (e.g., "Parking") that sends an automated SMS with venue directions.
  • [ ] Internal Task Notifications: Create Keap tasks for your team when a contact tags themselves as "Needs Special Assistance" during registration.
  • [ ] Ticket Re-send Link: Build a simple landing page where attendees can enter their email to have their Tixified tickets resent automatically via a Keap Campaign.

On-Site Support Efficiency

During the event, use Keap tags to track support issues in real-time. If an attendee has a badge issue, apply the tag "Support: Badge Error". This can trigger an internal notification to your printing station immediately.

The Tixified Edge

Most ticketing platforms charge a premium for "Enterprise Support." At Tixified, we believe in empowering you. Our flat pricing (from $49/mo) includes native Keap integration so you can build your own enterprise-grade support system without the per-ticket fees.

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