Native CRM Integration

Keap Max Classic (Infusionsoft) Integration

The deepest native Keap Max Classic integration for event ticketing. Automatically sync contacts, orders, tags, custom fields, and session dates β€” no Zapier, no middleware, no code. (Keap Pro and Keap Ultimate are not currently supported.)

⚑ Contact & Order Sync

Every Purchase Syncs to Keap Automatically

When a customer buys a ticket, Tixified creates or updates the contact in Keap, creates a native Keap Order with line items and payment, and applies tags β€” all in real time.

Automatic Contact Sync

Every ticket purchase creates or updates a Keap contact. First name, last name, email, and phone are synced instantly.

  • Automatic create-or-update (upsert) by email
  • Phone number sync with PHONE1 field
  • Works for both purchasers and individual attendees
  • Company record auto-creation and linking

Native Keap Order Creation

Tixified creates a real Keap Order with individual line items, linked to your Keap Products. The Tixified Order ID is used as the Keap order title for easy cross-reference.

  • Line items mapped to your Keap Products
  • Payment recorded automatically with method note (e.g. 'Payment recorded from Tixified (Credit Card)')
  • Promo code discounts distributed across line items
  • Bundle orders expanded into individual ticket products
  • Add-on products included as separate line items
🏷️ Tag Automation

Apply Tags to Trigger Your Keap Automations

Tixified applies Keap tags automatically at the right moment β€” purchase, registration, or promo code use β€” so your campaigns fire without manual work.

Purchase Tags (Multi-Select)

Apply multiple Keap tags at once when a customer purchases a ticket β€” each tag can trigger a separate Keap Automation simultaneously.

  • Multi-tag support β€” apply as many tags as you need per ticket
  • Each tag fires its own Keap Automation independently
  • Applied to the purchaser's contact on checkout
  • Tags from bundle tickets are expanded and applied individually
  • Add-on purchase tags applied separately

Registration Tags

Apply a Keap tag when an attendee completes their registration form. Separate from purchase tags to distinguish buyers from registered guests.

  • Applied only after form submission (not at purchase time)
  • Can be set per ticket or per registration form
  • Form-level tags serve as fallback when ticket has no tag
  • Triggers Keap sequences for post-registration follow-up

Promo Code Tags & Custom Fields

When a customer uses a promo code, automatically apply a Keap tag and/or map the code to a custom field.

  • Tag applied when promo code is used at checkout
  • Promo code value mapped to any Keap custom field
  • Track which promotions drove each contact's purchase

Automated Tag-Based Workflows

Since tags are the backbone of Keap automations, every tag Tixified applies can instantly trigger your campaigns, goals, and sequences.

  • Trigger email nurture sequences on purchase
  • Move contacts through pipeline stages
  • Launch internal task notifications for your team
  • Segment contacts by event, ticket type, or promo code
πŸ“‹ Custom Field Mapping

Map Registration Fields Directly to Keap

Every field in your registration form can be mapped to a Keap contact property β€” both standard fields and custom fields. No data re-entry needed.

Registration Form β€” Standard Field Mapping

Map registration form fields to built-in Keap contact properties like Company, Website, Job Title, and Phone.

  • Company name β†’ auto-creates Keap Company record
  • Website URL β†’ auto-prefixed with https://
  • Job title, phone, and other standard fields
  • Source type and lead source mapping

Registration Form β€” Custom Field Mapping

Map any registration form field to any Keap custom field by numeric ID. Values are pushed when the attendee submits their registration form.

  • Map to any numeric Keap custom field ID
  • Text, select, date, and number types supported
  • Values pushed on registration form submission
  • Works with reusable registration form templates

Address Field Mapping

Full address support with intelligent normalization for Keap's address format.

  • Street, City, State, Postal Code, Country fields
  • ISO country code β†’ full name conversion (Keap v1 API)
  • US state and Canadian province name resolution
  • Both billing and other address types supported

Keap Product Picker

Browse and select your Keap products directly from Tixified. No need to copy-paste product IDs.

  • Search and select from your Keap product catalog
  • Price auto-populated from Keap product
  • Products linked for order line item accuracy
  • Keap tag picker with live search
πŸ“… Session Date Mapping

Push Event & Ticket Dates to Keap Custom Fields

Map your event and ticket session start/end dates to Keap date custom fields. Dates are pushed to every contact who purchases, preserving local time with timezone support.

Event-Level Date Mapping

Map your event's overall start and end dates to Keap custom fields. Applied once per event across all tickets.

  • Map event start date β†’ Keap date custom field
  • Map event end date β†’ Keap date custom field
  • Timezone-aware β€” preserves the local time you entered
  • Applied to purchaser and all attendee contacts

Ticket-Level Session Date Mapping

Each ticket can have its own session start/end dates mapped to separate Keap fields β€” perfect for multi-session events.

  • Map ticket session start date β†’ Keap custom field
  • Map ticket session end date β†’ Keap custom field
  • Independent from event-level date mapping
  • Great for workshops, breakout sessions, and multi-day tracks
⚑ Automation Reference

What Tixified Does in Keap

Every trigger fires automatically β€” no Zapier, no middleware, no code required.

Triggerβ€” When this happens in Tixified…
Actionsβ€” Tixified automatically does this in Keap

Ticket purchased

Customer completes checkout

  • Create or update Keap contact (upsert by email)
  • Sync name, email, and phone to contact
  • Create Keap Order with individual line items β€” order title is the Tixified Order ID for easy cross-reference
  • Link tickets & add-ons to Keap Products
  • Record payment automatically with a note: 'Payment recorded from Tixified (Credit Card / PayPal / etc.)'
  • Apply multiple purchase tags at once β€” each tag triggers its own Keap Automation
  • Apply add-on purchase tags (multi-select)
  • Map event start & end date to Keap custom fields
  • Map ticket session start & end date to Keap custom fields
  • Apply promo code tag & map code to a Keap custom field

Registration form submitted

Attendee fills in their registration details

  • Update Keap contact with registration form field values
  • Map registration form fields to Keap standard fields (company, website, address)
  • Map registration form fields to Keap custom fields (by numeric ID)
  • Convert country/region codes to Keap-compatible full names
  • Apply registration tags to contact (multi-select per ticket or form)

Attendee checked in

Badge is scanned at the event door

  • Apply multiple Keap check-in tags to attendee's contact (multi-select β€” each tag triggers its own Keap Automation)

Session check-in

Attendee checks into a specific breakout session

  • Apply multiple Keap session check-in tags to attendee's contact (multi-select per session)

Survey response submitted

Attendee completes a pre or post-event survey

  • Apply multiple Keap survey tags to respondent's contact (multi-select per survey)

How It Works

Three steps to connect Tixified to your Keap account.

1

Enter Your Keap API Key

Go to Settings β†’ Integrations and paste your Keap Personal Access Token. Click 'Test Connection' to verify.

2

Configure Your Sync Options

Enable contact sync, order sync, and attendee sync. Choose which tags to apply and which custom fields to map.

3

Sell Tickets β€” Keap Updates Automatically

Every purchase triggers automatic contact creation, order recording, tag application, and custom field updates. No manual work required.

πŸ”’ Reliability & Security

Built for Production

Deduplication

Orders are never synced twice. Built-in dedup checks prevent duplicate Keap orders even if automations fire multiple times.

CRM Audit Log

Every sync action is logged β€” contact creations, tag applications, order creations, and errors. View the full audit trail in your dashboard.

Rate Limit Handling

Automatic retry with exponential backoff when Keap's API rate limits are hit. Your syncs complete reliably even under heavy load.

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